HP ServiceManager (HPSM) Connection Settings

To integrate with HP ServiceManager, provide the following parameters:
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Parameters
To integrate with HP ServiceManager, provide the following parameters:
  • Host
    Specifies the Host that is used to connect to HP Service Manager.
  • Port
    Specifies the port number that is used to connect to HP Service Manager. 
    Example: 
    3080
  • Username
    Specifies the user name that is used to connect to HP Service Manager.
  • Password
    Specifies the password that is used to connect to HP Service Manager.
  • HPSMClientURL
    Specifies the HPSMClientURL that is used to connect to HP Service Manager. 
    Default:
     http://Hpsm-host-name:port-number/webtier-9.32
  • (optional)
    Service Desk ProxyServer
    Specifies any proxy server in the environment that is used to connect to HP Service Manager. 
    Example
    : proxy.xxx.com
  • (optional)
    Service Desk ProxyPort
    Specifies the proxy port that is set up and used to connect to HP Service Manager.
    Example:
    80
  • (optional)
    Service Desk ProxyUser
    Specifies the proxy user that is used to connect to HP Service Manager.
  • (optional)
    Service Desk ProxyPassword
    Specifies the proxy password that is used to connect to HP Service Manager.
  • Enable Incident Validation
    Enables incident validation against the incident ID with the Service Desk. If the incident validation option is enabled, the incident ID is validated when the privileged account request is created. 
    If this parameter is not checked when you click Submit, your settings are saved but incident validation for Privileged Account Requests is not enabled.
  • Advanced
    Enables the user to configure incident fields to create Incident Queries with combinations of values used to validate service desk incidents. To configure the queries, check the advanced box and enter the query values in the Incident Query field. 
    Default:
    status==open
The optional proxy parameters are only used for proxy connections. The values for these parameters depend on system requirements.  
Advanced Parameter Values
To configure HPSM Incident queries, use the following Advanced incident field values: 
  • Impact
    Values:
     enterprise, multiple users, site/dept, user
  • Status
    Values:
     accepted, closed, open, pending change, pending customer, pending other, pending vendor, referred, rejected, replaced problem, resolved, work in progress
  • Urgency
    Values:
     average, critical, high, low
Incident Query Examples
  • Possible query values:
     status==active, status==new, status==openNew
  • Operators used for combined query with multiple fields: 
    && (and), || (or) 
     
    Example: (
    urgency==Immediate&&priority==highpriority
    )
    ||
    (
    status==AwaitingVendor&&impact==entireorganization
    )
  • Query to ignore any field:
    urgency!= high