Upgrading CCS Agents using Agent Product Update Job

You can use the Agent Product Update job to upgrade CCS Agents on Windows or UNIX computers. You can update a single agent, a group, or a set of agents based on your applied filters.
NOTE
: Hotfix 10003 or 10205 is a pre-requisite for upgrading CCS Agents to 12.6.1 using APU. For more information, see Control Compliance Suite Agents Certificate Update Notification.
  1. To upgrade CCS Agents using the Agent Product Update job
  2. Launch the
    Agent Product Update
    job wizard, in one of the following ways:
    • In the
      Jobs
      workspace of the CCS console, click the + icon in the upper-right corner and then click
      Agent product update
      .
    • On the
      Asset System
      menu, click
      Agents
      , and then in the
      Agents
      workspace, do one of the following:
      • In the
        Agent List
        pane, select the agent that you want to upgrade, right-click the agent, and then click
        Agent Product Update
        .
        If you have any registered agents that are not imported to CCS
        Agents
        workspace, click
        Agent Management Tasks > Import registered agents
        to import the agents, and then perform the agent product update.
      • Click the + icon in the upper-right corner to select
        Agent product update
        .
    • On the
      Admin
      menu, click
      LiveUpdate
      , and then in the
      LiveUpdate
      workspace, from the
      Common Tasks
      list, click
      Agent Product Update
      .
  3. In the
    Create or Edit Agent Product Update job
    wizard, type the job name and description and click
    Next
    .
  4. On the
    Select Update Type
    screen, select
    Patch Agent
    , and then click
    Next
    .
  5. On the
    Select Agents
    screen, select the agent assets on which you want to run the Agent Product Update job, click
    Add
    or
    Add All
    as applicable, and then click
    Next
    .
  6. On the
    Schedule Job
    screen, you can choose to run the job immediately or schedule the job run at a specific date and time.
  7. On the
    Specify Notification Details
    screen, select the
    Send Notification
    box if you want to notify users about the success or failure of the job run. Then add the required details:
    Click
    Next
    .
  8. On the
    Job Summary
    screen, review the inputs that you have provided for the job. You can click
    Back
    and modify the details if required.
  9. Click
    Finish
    .
  10. To view the product update status for each agent, in the
    Agents
    workspace, select an agent, and under
    Agent Preview
    , click the
    Last Upgrade Details
    tab.
    You can also check the product update status by viewing the job run summary of the product update job. In the
    Jobs
    view, select the product update job, and under
    Jobs Property Tabs
    View, click the
    Job run summary
    tab. Right-click the product update job and click
    Refresh selected job
    , to view the latest job run summary.
    In addition to the above, you can also select
    Show Update Status
    option, which is available in
    Agent content update
    and
    Agent product update
    jobs. Select the job, right-click and select
    Show Update Status
    . You can now view the status of all the agents that are selected for the job in the
    Show update status
    dialog box.
After a successful job run, the agent version is changed to match the version of the applied release.
After you upgrade your CCS agents, you must install the supported SCU content on the agent by running the Agent Content Update job or by manually installing the .tpk files on the agent, if required.