Using uninstallation passwords
When you want to uninstall a DLP Agent that is password protected, you must enter the correct password before the uninstallation continues. If you uninstall your agents manually, a pop-up window appears on the endpoint that requests the password. You must enter the password in this window. If you use system management software, include the password parameter in the command string.
By default, the limit for how many times an administrator can enter the wrong password is 3. If the limit is exceeded, the uninstallation process quits and the process must be restarted. You can adjust the default value using the UninstallPassword.RETRY_LIMIT advanced agent setting.
If you want to uninstall a group of agents, specify the uninstallation password in the agent uninstallation command line.
- To enter the uninstallation password using a command line
- Enter the following parameter in the uninstallation command line;UNINSTALLPASSWORD="<password>"where<password>is the password that you specified in the password generator.
An agent command line looks like the following example:
msiexec /uninstall <product code> /q UNINSTALLPASSWORD="
<password>
"