Removing DLP Agents from a Windows 7 endpoint
If you uninstall the agents from an endpoint that runs Windows 7, you must run the command prompt in
Elevated Command Prompt
mode. This step is required because of the nature of the Windows operating system. You cannot install the agent using the install_agent.bat
script without first using the Elevated Command Prompt mode.- To initiate the Elevated Command Prompt mode on Windows 7
- Click theStartmenu.
- In theSearch programs and filesfield, typecommand prompt.TheCommand Promptprogram appears in the results list.
- Hold the Shift key and right-click theCommand Promptentry in the results list. Select eitherRun as AdministratororRun as different user.
- If you selectedRun as different user, enter the credentials for a user that has administrator privileges.
- The command prompt starts in Elevated Command Prompt mode. Install the Symantec DLP Agents on the endpoint using this command prompt.