Enabling print monitoring for Google Chrome and Microsoft Edge on Windows endpoints

The Symantec extension for Google Chrome and Microsoft Edge enables the DLP Agent to monitor print actions in these web browsers.
To enable print monitoring for Google Chrome and Microsoft Edge on Windows endpoints, do the following steps:
  1. In the Enforce Server administration console, navigate to
    System > Agents > Agent configuration
    .
  2. Click the agent configuration that you want to modify.
  3. In the agent configuration, navigate to the
    Channels
    tab.
  4. Enable monitoring for the
    Printer/Fax
    channel.
  5. Save and apply the agent configuration.
For more information, see Adding and editing agent configurations.
The DLP Agent monitors entire document or web page regardless of which setting you enable under
Printer/Fax settings
  on the
Settings
tab of the agent configuration. For more information, see Printer/Fax settings.
Limitations in print monitoring for Google Chrome and Microsoft Edge on Windows endpoints
In the following situations, the DLP Agent is unable to monitor print actions that are performed using Google Chrome and Microsoft Edge:
  • The website being accessed supports inline editing of linked documents. For example, Google Docs.
  • The web page provides custom printing options which cannot be monitored. For example, a web page might have an embedded
    Print
    button, or the menus of a web app might contain a print option. For example, Gmail users might attempt to print emails by clicking the printer icon at the top right corner of the conversation.
  • The web page or web app uses customized rendering of file contents. For example, viewing a PDF attachment in Gmail that opens within the same browser tab or viewing a Microsoft Office document at the Box website.
  • The document or web page is viewed while simulating a different browser. For example, viewing a document or web page using Microsoft Edge in Internet Explorer mode.