Removing DLP Agents from Windows Endpoints Using System Management Software

Removing DLP Agents from Windows Endpoints Using System Management Software

Follow this procedure if you hid the
Symantec Data Loss Prevention
service from the Add or Remove Programs list (ARP) during installation.
Because the Symantec DLP Agent does not appear in the ARP, you cannot use the ARP list for the uninstallation process. You must use the MSI command to remove the Symantec DLP Agent. Only use the MSI command uninstallation if you have hidden the Symantec DLP Agent from the ARP during installation.
  1. To remove the agent with the MSI command
  2. Open the command prompt window.
  3. Enter the string:
    msiexec /x AgentInstall_
    16_1
    .msi
    You can add several different options to this command prompt.
  4. Click
    OK
    .
    The Symantec DLP Agent uninstalls.
  5. To remove the agent manually if the agent does not appear in the ARP
  6. Open the command prompt window.
  7. Enter the following command where [
    guid
    ] is the product code. You can locate the GUID from the Windows registry or in the
    uninstall_agent.bat
    file.
    You can add several other options to this command prompt:
    msiexec /x {guid}
  8. Enter any optional commands to the end of the command:
    msiexec /x AgentInstall_
    16_1
    .msi
  9. Click
    OK
    .
    You can add options to the uninstall command such as
    SilentMode
    or
    Logname
    .
    SilentMode
    allows the Symantec DLP Agent to uninstall without displaying a user interface on the desktop. The installation takes place in the background of the workstation and is not visible to the user.
    Logname
    Lets you set any log file you want. However, this option is only available if you have the original installer present. If you do not have the original installer, you must use the product code.
    The code for a silent install is:
    /QN:silentmode
    The code for
    Logname
    is:
    /Lv _logname
    msi.exe
    has several other options. For further options, see your MSI guide.