Importing a Solution Pack

You import a
Symantec Data Loss Prevention
solution pack on the Enforce Server computer. The following rules apply when you import a solution pack:
  • You must import the solution pack immediately after you install the Enforce Server and before you install any detection server. (If you performed a single-tier installation, you must import the solution pack immediately after the installation is complete.)
  • Only import a solution pack that was created for the specific Enforce Server version you installed. Do not import a solution pack that was released with a previous version of the
    Symantec Data Loss Prevention
    software.
    For example, do not import a version 16.0 solution pack on a version
    15.8
    Enforce Server.
  • Do not attempt to import more than one solution pack on the same Enforce Server, as the solution pack import fails.
  • Do not import a solution pack on an Enforce Server that was modified after the initial installation; the solution pack import fails.
  • After you import a solution pack, you cannot change the installation to use a different solution pack later.
  1. Decide which solution pack you want to use.
    Use a version
    15.8
    solution pack; earlier versions are not supported.
  2. Log on (or remote log-on) as Administrator (on Windows) or root (on Linux) to the Enforce Server computer.
  3. Copy the solution pack file from the
    Solution_Packs
    folder to an easily accessible local directory.
    The
    Solution_Packs
    folder location is based on your platform:
    • Windows:
      DLPDownloadHome
      \DLP\
      15.8
      0000\Solution_Packs\
    • Linux:
      DLPDownloadHome
      /DLP/
      15.8
      0000/Solution_Packs/
  4. Import the solution pack. Use the steps that match your platform.
    Import the solution pack on Windows by completing the following steps:
    1. In Windows Services, stop the
      SymantecDLPManagerService
      service.
    2. From the command-line prompt, change to the
      c:\Program Files\Symantec\DataLossPrevention\EnforceServer\
      15.8
      0000\protect\bin
      directory on the Enforce Server. This directory contains the
      SolutionPackInstaller.exe
      application. For example:
      cd C:\Program Files\Symantec\DataLossPrevention\EnforceServer\
      15.8
      0000\protect\bin
    3. Import the solution pack by running
      SolutionPackInstaller.exe
      from the command line and specifying the solution pack directory path and file name. The solution pack directory must not contain spaces.
      For example, if you placed a copy of the
      Financial_v
      15.8
      .vsp
      solution pack in the
      \Program Files\Symantec\DataLossPrevention
      directory of the Enforce Server, you enter:
      SolutionPackInstaller.exe import c:\Program Files\Symantec\DataLossPrevention\Financial_v
      15.8
      .vsp
    Import the solution pack on Linux by completing the following steps:
    1. From the command-line prompt, change the directory to
      /opt/Symantec/DataLossPrevention/EnforceServer/
      15.8
      0000/Protect/bin
      . For example:
      cd /opt/Symantec/DataLossPrevention/EnforceServer/
      15.8
      0000/Protect/bin
    2. Stop the
      SymantecDLPManagerService
      service by entering the following command:
      service SymantecDLPManagerService stop
    3. Import the solution pack by running
      SolutionPackInstaller
      from the command line and specifying the solution pack directory path and file name. The solution pack directory must not contain spaces.
      For example, if you placed a copy of the
      Financial_v
      15.8
      .vsp
      solution pack in the
      /opt/Symantec/DataLossPrevention
      directory of the Enforce Server, you enter:
      ./SolutionPackInstaller import /opt/Symantec/DataLossPrevention/Financial_v
      15.8
      .vsp
  5. Check the solution pack installer messages to be sure that the installation succeeded without error.
  6. Restart the
    SymantecDLPManagerService
    service.
  7. After you have imported the solution pack, install or register a detection server based on the type of installation:
    • On three-tier or two-tier installations, install one or more detection servers.
    • On a single-tier installation, register a detection server.