Troubleshooting the Data Insight lookup plug-in
If the Data Insight lookup plug-in is not working, troubleshoot it as follows.
- To test the connection to the Data Insight Management Server
- Configure the connection from the Enforce Server to theVeritas Data InsightManagement Server.
- On theSystem > Settings > Data Insightpage, clickTest Connectionto verify the connection to theVeritas Data InsightManagement Server.This tests the connection to the specifiedVeritas Data InsightManagement Server using the specified credentials. This connection is available only after the server certificate is verified.
- Configure and enable all the lookup plug-ins.
- ClickReload Lookup Pluginsto reload all the lookup plug-ins from theCustom Attributestab of theSystem > Incident Data > Attributesscreen.
- View an existing incident snapshot. Click theLookupoption on the incident snapshot.
- Make sure that no connection errors are recorded in theIncident Historysection.
- To verify that the custom attributes are correctly populated
- Verify that the custom attributes have been created.SelectSystem > Incident Data > Attributes > Custom Attributes.Verify that all the custom attributes exist in the list of custom attributes in the user interface.
- ClickReload Lookup Pluginsto reload the plug-in from theCustom Attributestab of theSystem > Incident Data > Attributesscreen.
- Click theLookupoption for an existing Incident Snapshot.
- When the page returns, view theAttributesarea from theIncident Snapshotpage.
- The Custom Attributes should be filled with entries retrieved from theVeritas Data Insightlookup.
- If the correct values are not populated, or there is no value in a custom attribute you have defined, check the Tomcat log file for mismatched items.
- To check the log files
- Open the log fileSymantecDLP\Protect\logs\tomcat\localhost..latest_date.log
- If the plug-in failed to load, search for a message in the log file similar to the following:SEVERE [com.vontu.enforce.workflow.attributes.AttributeLookupLoader] Error loading plugin [Plugin_Name].Note the "Cause" section that follows this type of error message. Any such entries explain why the plug-in failed to load.
- If the plug-in loads but attributes are not populated, look in the log for the attribute map. Verify that values are being populated, including for the lookup parameters that you enabled. To do this, search for a lookup parameter key that you have enabled, such asdata-owner-name.