Troubleshooting the Data Insight lookup plug-in

If the Data Insight lookup plug-in is not working, troubleshoot it as follows.
  1. To test the connection to the Data Insight Management Server
  2. Configure the connection from the Enforce Server to the
    Veritas Data Insight
    Management Server.
  3. On the
    System > Settings > Data Insight
    page, click
    Test Connection
    to verify the connection to the
    Veritas Data Insight
    Management Server.
    This tests the connection to the specified
    Veritas Data Insight
    Management Server using the specified credentials. This connection is available only after the server certificate is verified.
  4. Configure and enable all the lookup plug-ins.
  5. Click
    Reload Lookup Plugins
    to reload all the lookup plug-ins from the
    Custom Attributes
    tab of the
    System > Incident Data > Attributes
    screen.
  6. View an existing incident snapshot. Click the
    Lookup
    option on the incident snapshot.
  7. Make sure that no connection errors are recorded in the
    Incident History
    section.
  8. To verify that the custom attributes are correctly populated
  9. Verify that the custom attributes have been created.
    Select
    System > Incident Data > Attributes > Custom Attributes
    .
    Verify that all the custom attributes exist in the list of custom attributes in the user interface.
  10. Click
    Reload Lookup Plugins
    to reload the plug-in from the
    Custom Attributes
    tab of the
    System > Incident Data > Attributes
    screen.
  11. Click the
    Lookup
    option for an existing Incident Snapshot.
  12. When the page returns, view the
    Attributes
    area from the
    Incident Snapshot
    page.
    • The Custom Attributes should be filled with entries retrieved from the
      Veritas Data Insight
      lookup.
    • If the correct values are not populated, or there is no value in a custom attribute you have defined, check the Tomcat log file for mismatched items.
  13. To check the log files
  14. Open the log file
    SymantecDLP\Protect\logs\tomcat\localhost.
    latest_date
    .log
    .
  15. If the plug-in failed to load, search for a message in the log file similar to the following:
    SEVERE [com.vontu.enforce.workflow.attributes.AttributeLookupLoader] Error loading plugin [
    Plugin_Name
    ].
    Note the "Cause" section that follows this type of error message. Any such entries explain why the plug-in failed to load.
  16. If the plug-in loads but attributes are not populated, look in the log for the attribute map. Verify that values are being populated, including for the lookup parameters that you enabled. To do this, search for a lookup parameter key that you have enabled, such as
    data-owner-name
    .