Resetting your password

The Password Reset screen appears when you forgot your password but bypassed preboot authentication by answering the preconfigured security questions and logged onto Windows. After you log on,
Drive Encryption
prompts you to reset your password.
Symantec
recommends that you reset your password immediately. After you reset your
Drive Encryption
password and restart your computer, you must use that password at the preboot authentication screen.
  1. To reset your password
  2. On the
    Password Reset
    screen, if you authenticate at preboot using your Windows user name, the
    User name
    box is prefilled with your Windows user name. If you authenticate at preboot using your
    Drive Encryption
    user name, the
    User name
    box is prefilled with your
    Drive Encryption
    user name.
  3. If you authenticate at preboot using your Windows user name, the
    Domain
    box is prefilled with your Windows domain name. If you authenticate at preboot using your
    Drive Encryption
    user name, the
    Domain
    box is prefilled with
    This computer
    by default.
  4. (Optional) Hover over the exclamation icon to view the password complexity requirements. Ensure that the password you create meets the password complexity requirements.
  5. (Optional) Check
    Show password
    to see the characters of your password as you type.
  6. In the
    Password
    and
    Confirm password
    boxes, type a new preboot authentication password that you want to set to your encrypted computer.
    To avoid preboot authentication issues, do not use ALT characters in your password.
  7. Click
    Save
    .
Click
Remind me later
if you want to skip resetting your password. If you skip resetting the password,
Drive Encryption
notifies you to reset the password every time you log on to your encrypted computer. For improved protection,
Symantec
recommends you to reset your password at the first reset password prompt.