Installing Maintenance Manager

Use this procedure to install Maintenance Manager.
Typically, the Maintenance Manager is installed automatically with other modules during normal installations. In certain upgrade situations, the Maintenance Manager is not installed. For example, if your existing installation did not include the Maintenance Manager, then an upgrade also would not include it.
Your site needs a license to use the Maintenance Manager. If you need a license, contact Technical Support.
If you receive an error message after navigating to
Administration
Modules
Maintenance Editor
:
  • Make sure you have a license to use Maintenance Manager.
  • Install Maintenance Manager, if needed.
If you do not have a license for Maintenance-Manager, contact Technical Support.
  1. Navigate to
    Administration
    Centralized Management
    Physical Overview
    server_name
    .
  2. In the right pane, click the green
    Install
    button.
  3. On the
    Packages Installation
    screen:
    1. In the
      Categories
      list, select
      Block
      .
    2. In the
      Packages
      list, select
      generic-maintenance-manager-
      vx.x.x
      , where
      vx.x.x
      matches the M&R installed version on the server.
    3. Click
      Launch
      at the bottom of the page.
  4. Provide an instance name for the component and click
    Install
    .
  5. Install each component as the UI presents them on the screen, clicking
    Install
    for each one.
  6. For the
    generic-maintenance-manager
    component, provide the following information on the installer command line when the prompts appear:
    Database Type
    1
    Database hostname or IP address
    IP address of the Events Database server
    Database port [53306]
    typically use the default
    Database name [events]
    typically use the default
    Database username [apg]
    typically use the default
    Database password
    password for the apg user on the database
    Listener port [22666]
    typically use the default
  7. Type
    yes
    to start the installed services.
  8. When the installation completes, add the new resource to the Tomcat service, as follows:
    1. Navigate to
      Centralized Management
      Miscellaneous
      WebServers
      Tomcat
      Default-<
      servername
      >
      .
    2. Under
      Configuration Files
      , locate the
      APG.xml
      file.
    3. Make sure that the following line is present in the file. If not, then add it.
      <Resource name="outage/OUTAGE-MANAGER" factory="org.apache.naming.factory.BeanFactory" type="com.watch4net.apg.v2.gui.action.outage.OutageConnectionFactory" />
    4. Save the file.
    5. If you changed the file, restart the Tomcat service.
  9. Navigate to
    Administration
    Modules
    Maintenance Editor
    to use Maintenance Manager features.