Who are the
Global Console
users?
Global Console
users?When designing your deployment,
determine who will use the
Global Console
s
and for what purposes. Initially, it is not necessary to define individual
users—consider, instead, broad functional categories of users with similar
needs and characteristics.
Name these categories and list
their requirements in the deployment build guide. Using specific position names
as categories can make the process easier. For example, you might create one or
more of these categories: network engineer, network administrator, network
support specialist, technical specialist, NOC manager, NOC operator, LAN
administrator, and IT manager. Once you choose categories, determine the
typical
VMware Smart Assurance
-related duties that are performed by the personnel in
these categories. You might find that as you list the duties, you might have to
expand or combine certain categories. Once the categories are completely
defined, list them in the deployment build guide.
For example, Typical Smarts user categories
defines two typical
VMware Smart Assurance
user categories. User category
| Description of
needs/duties
|
|---|---|
Field Engineer
| Administers and
maintains local and wide area networks and related hardware. Monitors daily
activity, enforces licensing agreements, and provides front line support,
including both software and hardware support:
|
Local Area Network
Administrator supporting a Customer of a Service Provider
| Directs the daily
operational availability of the hardware and software systems required to
support facility operations. Directs and oversees scheduled testing and review
of hardware and software to ensure potential problems are identified at the
earliest point possible. Analyzes, evaluates and builds cost effective LAN
solutions that leverage resources and technology to meet business requirements.
Designs, creates, and distributes user documentation relating to installation
of software:
|