Notification concepts
Service Assurance notifications
are generated when abnormal conditions
occur in your underlying managed domains. The underlying domains,
such as
IP Availability Manager
and IP Performance Manager
, pass the notifications and any relevant
event or topological information to the Service Assurance Global Manager.
The Global Manager, in turn, consolidates, abstracts, and passes the
notifications to clients such as the Global Console
or adapters.Notifications are objects
in the Global Manager or Adapter Platform. Notifications represent
the events received from Domain Managers, adapters, or other underlying
sources or notifications received from Global Managers or Adapter
Platforms. Each notification consists of a set of attributes that
describe properties of the notification, such as the severity of the
notification and a textual description of the event. (“Notification
Log columns” on page 59 contains a list of visible attributes.)
A notification list configured by your administrator
determines which notifications appear in your console and are reflected
in a map. Your administrator can use special filters to organize notifications
by some useful criteria and then associate the filtered list with
your user profile. As a result, your console may display all or a
subset of possible notifications. As an operator, you can further
refine your display by setting additional filters provided as console
options.
The severity of notifications
is reflected in severity icons, color-coded rows and indicator bars
underneath map icons.
“About
notifications” on page 56
and “Displaying
notification properties” on page 62
contains a description
of notifications, severity icons, their color coding, and how to display
their properties. “Representing notifications in maps” on page 88
includes a description of map icons and their color coding.If a notification list does
not include an event, notifications for the event will not appear
in your console or be reflected in the map icons. For example, if
a notification list excludes all events from a specific router, the
router always appears with a normal state in the map. (If your console
does not accurately reflect observed conditions, contact your administrator.)
Service Assurance information is
archived at time intervals specified by the administrator and can
be viewed later using a text editor. The archives include notifications
that are acknowledged and their related audit logs. Once notifications
are archived, they no longer display in the Global Console. The includes information about archival
parameters and the archived files.