Overview
In a typical Operations center,
there are several operators who may perform monitoring duties and assist with
or perform problem resolution. In order to perform their duties, operators need
information about their managed domains and the events that occur. For example,
they may need information about topological relationships, sources of
notifications, and how the events affect other infrastructure devices.
Console access is controlled
by the user profile that is associated with a user account. Therefore, users
might have access to different types of consoles and console operations. For
example, a user might be able to browse for details but not be able to
acknowledge a notification or add a view to a console. Also, certain features
are controlled by your
VMware Smart Assurance Server Manager
license. The
provides additional
console operations information.
Using the
Global Console
,
an operator with access to the appropriate console operations can:
- Investigate topological information, including detailed information about an element’s internal components. Topological information is presented in a topological tree format and map representations.
- Monitor notifications and identify the causes of each failure and systems that the failure affects.
- Respond to notifications. For example, operators can take ownership of notifications, open trouble tickets, or ping a device.
- Save information, print information, and record tracking comments in notification audit logs.In addition, users can perform administrative tasks such as configuringGlobal Managers and managing underlyingDomain Managers if they have administrative privileges and access to those console operations.If you have installed 6.2 along withService Assurance Manager9.2, you can access various console components from within Watch4net. For more information on installing and configuring Watch4net, refer to the .Global Console overview on page 20contains a discussion of the layout and features of theGlobal Console.Notification concepts on page 19includes a general discussion of notifications.