Troubleshooting

If
does not discover
:
  • Verify that
    is running.
  • Verify that the SNMP service is running on
    .
  • Verify that
    ’s host is discovered by
    IP Availability Manager
    . If not, rediscover
    ’s host in
    IP Availability Manager
    .
    If
    is not receiving any traps:
  • Verify that the PMT-THRESHOLD process is running on
    .
  • Verify that the following PMT-THRESHOLD trap destinations are set correctly:
    • SNMP Destination Host
    • SNMP Trap Port
  • Verify that the trap listening port for the
    built-in trap receiver is set to port 9001.
  • Verify that the SNMP Trap Port destination in
    and the built-in trap receiver in
    are set to the same port.
  • Verify that the built-in trap receiver is running.
    Although unlikely, the built-in trap receiver might not start due to a port conflict.
    To confirm that the built-in trap receiver is running, go to the BASEDIR/smarts/bin directory in the
    installation area and type the following command on one line:
    dmctl -s <
    VoIP AM instance name
    > get
       VOIP_Manager::VOIP-Manager::IsTrapReceiverRunning