Events for
Cisco elements

Events reported by VoIP Availability Manager with Cisco EP lists the classes of elements managed by
with the
and the events that may occur for each class.
When
is integrated with
, the attribute data for VoipCluster, CallManager, H323Service, MediaResourceAggregate, and GatewayService classes is regularly updated by
.
Events reported by VoIP Availability Manager with Cisco EP
Class
Events
Description
Card
ProxyDown (not visible)
The card is down
CallManager
RegistrationRejected
CallLoadException
RegistrationException
Unresponsive
PartialUnresponsive
Some of the devices attempting to register with this call manager have been rejected during the registration process. This may be due to a capacity limitation
The calls in progress and the ratio of active calls to calls in progress have exceeded the threshold. This may indicate too many calls are in the queue, the calls are being delayed, or the calls are not being handled by the call manager. The threshold needs to be tuned accordingly
The changes in registered hard phones have exceeded the threshold. This change on real phone registration may indicate a failed subnet, switch or call manager
This entity is unresponsive according to the status received, or all of its critical components are unresponsive, or the system hosting the call manager is unresponsive
Partial components are unresponsive.
CallManagerRedundancyGroup
PhonesUnavailable
GatewayDevicesUnavailable
MediaDevicesUnavailable
CTIDevicesUnavailable
AllComponentsDown
AtRisk
ReducedRedundancy
None of the call managers in this redundancy group have any phones registered to them. This may be caused by a misconfiguration or a major network fault
None of the call managers in this redundancy group have any gateways registered with them. This may be caused by a misconfiguration or a major network fault
None of the call managers in this redundancy group have any mediation services registered with them. This may be caused by a misconfiguration or a major network fault
None of the call managers in this redundancy group have any CTI ports registered with them.
All of the components in the redundancy group are down
The number of functioning components is below the AtRiskThreshold
At least one component is not functioning but the total number of functioning components is above AtRiskThreshold
CallProcessor
Unresponsive
BackupActivated
ExceededMaximumUptime
DegradedIPPhoneRegistration
TrapNotEnabled
This entity is unresponsive according to the status received or all of its critical components are unresponsive
This CallProcessor has been activated because the call manager it is backing up has failed
The SRST has been performing call processing for too long. The period when it has been active exceeds the threshold.
The unregistered IP phones from this call processor has exceeded the threshold.
A trap is required to monitor VoIP service, but trap from the underlying device is not enabled.
CTIService
Unregistered
RegistrationRejected
Unresponsive
CTI service is not registered with any call manager
CTI devices attempting to register with call managers were rejected during the registration process. This may be due to a capacity limitation
CTI service is unresponsive according to the status received or all of its critical components are unresponsive
GatewayService
ResourceException
Unregistered
RegistrationRejected
DChannelInactive
Unresponsive
Some outbound calls failed because gateway channel utilization or port utilization has exceeded the threshold
This Media Gateway service is not registered with any call server and hence provides no functionality
Some gateway devices attempting to register with this call manager were rejected during the registration process. This may be due to a capacity limitation
Media Gateway digital signaling channel is Down
This entity is unresponsive according to the status received or all of its critical components are unresponsive
H323Service
CallLoadException
Unresponsive
The calls in progress and ratio of active calls have exceeded the threshold. This event may indicate too many calls are in the queue or the calls are being delayed by the call manager. The threshold needs to be tuned accordingly
This entity is unresponsive according to the status received or all of its critical components are unresponsive
IPPhone
Unregistered
RegistrationRejected
IP phone is not registered with any call agent
Attempts by the IP phone to register with the call agent were rejected
IPPhoneGroup
Degraded
Unregistered IP phone percentage exceeds the threshold
MediaService
Unregistered
RegistrationRejected
Unresponsive
This media service is not registered with any call manager and hence provides no functionality
Some media devices attempting to register with this call manager were rejected during the registration process. This may be due to a capacity limitation
This entity is unresponsive according to the status received or all of its critical components are unresponsive
UnitaryComputerSystem
Host; Switch; Router; Node
ProxyDown (not visible)
Received Down event from IP Manager
VoiceMailApplication
HighPortUtilization
JTAPIUnresponsive
JTAPIException
MailboxException
Unresponsive
PartialUnresponsive
Inbound port, outbound port, or total port usage exceeds the threshold
JTAPI system is out of service or shutdown
JTAPI system is in partial service or no JTPAI port is registered
The mailbox is almost full
This entity is unresponsive according to the status received or all of its critical components are unresponsive
Partial components are unresponsive.
VoiceMailbox
HighUtilization
The percentage of mailbox used time exceeds the threshold
VoiceMailService
Unregistered
RegistrationRejected
Unresponsive
This media service is not registered with any call manager and hence provides no functionality
Some voicemail devices attempting to register with this call manager were rejected during the registration process. This may be due to a capacity limitation
This entity is unresponsive according to the status received or all of its critical components are unresponsive
VoipApplication
Unresponsive
PartialUnresponsive
This entity is unresponsive according to the status received or all of its critical components are unresponsive
Partial components are unresponsive.
VoipCluster
MosException
VoiceMailDevicesUnavailable
The percentage of calls which have a Mean Opinion Score (MOS) below the threshold set in
during last sample interval has exceeded the poor MOS call percentage threshold
None of the call managers in this cluster have any voicemail registered with them. This may be caused by a misconfiguration or a major network fault
VoipNetworkService
Unresponsive
PartialUnresponsive
This entity is unresponsive according to the status received or all of its critical or key components are unresponsive
Partial components are unresponsive.
VoipProcess
Unresponsive
This entity is unresponsive according to the status received or all of its critical components are unresponsive