Events for Cisco elements
Events reported by VoIP Availability Manager with Cisco EP lists
the classes of elements managed by with the
and the events that may occur for each
class.
When is integrated with , the attribute data for VoipCluster, CallManager,
H323Service, MediaResourceAggregate, and GatewayService classes is regularly updated by
.
Class | Events | Description |
|---|---|---|
Card | ProxyDown (not visible) | The card is down |
CallManager | RegistrationRejected CallLoadException RegistrationException Unresponsive PartialUnresponsive | Some of the devices attempting to register with this call manager have been
rejected during the registration process. This may be due to a capacity
limitation The calls in progress and the ratio of active calls to calls in progress
have exceeded the threshold. This may indicate too many calls are in the
queue, the calls are being delayed, or the calls are not being handled by
the call manager. The threshold needs to be tuned accordingly The changes in registered hard phones have exceeded the threshold. This
change on real phone registration may indicate a failed subnet, switch or
call manager This entity is unresponsive according to the status received, or all of its
critical components are unresponsive, or the system hosting the call manager
is unresponsive Partial components are unresponsive. |
CallManagerRedundancyGroup | PhonesUnavailable GatewayDevicesUnavailable MediaDevicesUnavailable CTIDevicesUnavailable AllComponentsDown AtRisk ReducedRedundancy | None of the call managers in this redundancy group have any phones
registered to them. This may be caused by a misconfiguration or a major
network fault None of the call managers in this redundancy group have any gateways
registered with them. This may be caused by a misconfiguration or a major
network fault None of the call managers in this redundancy group have any mediation
services registered with them. This may be caused by a misconfiguration or a
major network fault None of the call managers in this redundancy group have any CTI ports
registered with them. All of the components in the redundancy group are down The number of functioning components is below the AtRiskThreshold At least one component is not functioning but the total number of
functioning components is above AtRiskThreshold |
CallProcessor | Unresponsive BackupActivated ExceededMaximumUptime DegradedIPPhoneRegistration TrapNotEnabled | This entity is unresponsive according to the status received or all of its
critical components are unresponsive This CallProcessor has been activated because the call manager it is backing
up has failed The SRST has been performing call processing for too long. The period when
it has been active exceeds the threshold. The unregistered IP phones from this call processor has exceeded the
threshold. A trap is required to monitor VoIP service, but trap from the underlying
device is not enabled. |
CTIService | Unregistered RegistrationRejected Unresponsive | CTI service is not registered with any call manager CTI devices attempting to register with call managers were rejected during
the registration process. This may be due to a capacity limitation CTI service is unresponsive according to the status received or all of its
critical components are unresponsive |
GatewayService | ResourceException Unregistered RegistrationRejected DChannelInactive Unresponsive | Some outbound calls failed because gateway channel utilization or port
utilization has exceeded the threshold This Media Gateway service is not registered with any call server and hence
provides no functionality Some gateway devices attempting to register with this call manager were
rejected during the registration process. This may be due to a capacity
limitation Media Gateway digital signaling channel is Down This entity is unresponsive according to the status received or all of its
critical components are unresponsive |
H323Service | CallLoadException Unresponsive | The calls in progress and ratio of active calls have exceeded the threshold.
This event may indicate too many calls are in the queue or the calls are
being delayed by the call manager. The threshold needs to be tuned
accordingly This entity is unresponsive according to the status received or all of its
critical components are unresponsive |
IPPhone | Unregistered RegistrationRejected | IP phone is not registered with any call agent Attempts by the IP phone to register with the call agent were rejected |
IPPhoneGroup | Degraded | Unregistered IP phone percentage exceeds the threshold |
MediaService | Unregistered RegistrationRejected Unresponsive | This media service is not registered with any call manager and hence
provides no functionality Some media devices attempting to register with this call manager were
rejected during the registration process. This may be due to a capacity
limitation This entity is unresponsive according to the status received or all of its
critical components are unresponsive |
UnitaryComputerSystem Host; Switch; Router; Node | ProxyDown (not visible) | Received Down event from IP Manager |
VoiceMailApplication | HighPortUtilization JTAPIUnresponsive JTAPIException MailboxException Unresponsive PartialUnresponsive | Inbound port, outbound port, or total port usage exceeds the threshold JTAPI system is out of service or shutdown JTAPI system is in partial service or no JTPAI port is registered The mailbox is almost full This entity is unresponsive according to the status received or all of its
critical components are unresponsive Partial components are unresponsive. |
VoiceMailbox | HighUtilization | The percentage of mailbox used time exceeds the threshold |
VoiceMailService | Unregistered RegistrationRejected Unresponsive | This media service is not registered with any call manager and hence
provides no functionality Some voicemail devices attempting to register with this call manager were
rejected during the registration process. This may be due to a capacity
limitation This entity is unresponsive according to the status received or all of its
critical components are unresponsive |
VoipApplication | Unresponsive PartialUnresponsive | This entity is unresponsive according to the status received or all of its
critical components are unresponsive Partial components are unresponsive. |
VoipCluster | MosException VoiceMailDevicesUnavailable | The percentage of calls which have a Mean Opinion Score (MOS) below the
threshold set in during last sample
interval has exceeded the poor MOS call percentage threshold None of the call managers in this cluster have any voicemail registered with
them. This may be caused by a misconfiguration or a major network fault |
VoipNetworkService | Unresponsive PartialUnresponsive | This entity is unresponsive according to the status received or all of its
critical or key components are unresponsive Partial components are unresponsive. |
VoipProcess | Unresponsive | This entity is unresponsive according to the status received or all of its
critical components are unresponsive |