Discovery and monitoring

The
includes Cisco-specific probes that are activated when the
starts. The probes analyze the unitary computer systems in the VoIP environment to determine if Cisco elements exist on them. Only key or critical processes are transferred to the
Global Manager
to appear in
Global Console
maps or in the Topology Browser.
When a Cisco element is discovered on a host, further analysis is performed to determine exactly which components are hosted on the given system. The Cisco-specific elements, such as applications and services, are then added to the
’s topology.
The Cisco element classes that are discovered by the
are listed in
“Cisco Enablement Pack object classes” on page 24
. The
provides detailed information on discovery by the VoIP Availability Manager.
After discovery, the
and
monitor the status of the Cisco VoIP environment as reported by the Cisco SNMP and SOAP modules.
A VoIP service status may be UNKNOWN, RESPONSIVE or UNRESPONSIVE. This status, in conjunction with the status of related services, serve as symptoms to diagnose the root-cause problem.
informs
Service Assurance Manager
that a VoIP service is Down. In general, the guiding principal is that an unresponsive VoIP service is Down if its underlying network is operational.