Discovery
and monitoring
The includes Cisco-specific probes that
are activated when the starts. The probes analyze the unitary
computer systems in the VoIP environment to determine if Cisco elements
exist on them. Only key or critical processes are transferred to the
Global Manager
to
appear in Global Console
maps or in the Topology Browser.When a Cisco element
is discovered on a host,
further analysis is performed to determine exactly which components
are hosted on the given system. The Cisco-specific elements, such
as applications and services, are then added to the ’s topology.
The Cisco element classes
that are discovered by the are listed in
“Cisco
Enablement Pack object classes” on page 24
. The provides detailed information on discovery
by the VoIP Availability Manager.After
discovery, the and monitor the status of the Cisco VoIP environment
as reported by the Cisco SNMP and SOAP modules.
A VoIP service
status may be UNKNOWN, RESPONSIVE
or UNRESPONSIVE. This status, in conjunction with the status of related
services, serve as symptoms to diagnose the root-cause problem. informs
Service Assurance Manager
that a VoIP service is Down. In general, the guiding
principal is that an unresponsive VoIP service is Down if its underlying
network is operational. The events and
symptoms are listed in “Events
for VoIP Availability Manager Cisco elements” on page 27.