Enablement Pack for Cisco

The
(
) is a software package that discovers and monitors Cisco-specific elements in a Cisco Voice over IP environment (VoIP). The Enablement Pack is installed with or after the installation of
, and operates in conjunction with the
. It requires a separate feature license.
The functions of the
include:
  • Automated discovery of the elements in a Cisco VoIP environment using SNMP and SOAP querying. The product models the various hardware that can be part of a Cisco VoIP environment.
  • Automated discovery of the applications and software processes running in a Cisco VoIP environment, such as Unified Communications Manager, Call Manager, Call Manager Express, CER, CRA, Unity, and Unified Contact Center Express.
  • Root-cause analysis for problems in software services.
  • Redundancy group analysis.
    models redundancy groups at the system, software process, and software system levels.
  • Impact analysis within the VoIP domain and impact propagation to VoIP services.
  • Cross-domain correlation with IP connectivity problems.
  • Mapping of non-symptomatic events to notifications that are passed up to SAM.
    The
    discovers and monitors the following devices and services in the Cisco VoIP environment:
  • Cisco CallManager
  • Cisco Call Manager Express
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity
  • Cisco Unity Connection
  • Cisco Unity Express
  • Unified Contact Center Enterprise (UCCE)
  • Unified Contact Center Express (UCCX)
  • Cisco Survivable Remote Site Telephony (SRST)
  • Cisco Emergency Responder (CER)
  • Cisco IP phones
    Complete information, including device models and versions, is provided in the
    .