Enablement Pack for Cisco
The
() is a software package that discovers and monitors
Cisco-specific elements in a Cisco Voice over IP environment (VoIP). The
Enablement Pack is installed with or after the installation of
, and operates in conjunction with the
. It requires a separate feature license.
The functions of the
include:
- Automated discovery of the elements in a Cisco VoIP environment using SNMP and SOAP querying. The product models the various hardware that can be part of a Cisco VoIP environment.
- Automated discovery of the applications and software processes running in a Cisco VoIP environment, such as Unified Communications Manager, Call Manager, Call Manager Express, CER, CRA, Unity, and Unified Contact Center Express.
- Root-cause analysis for problems in software services.
- Redundancy group analysis. models redundancy groups at the system, software process, and software system levels.
- Impact analysis within the VoIP domain and impact propagation to VoIP services.
- Cross-domain correlation with IP connectivity problems.
- Mapping of non-symptomatic events to notifications that are passed up to SAM.The discovers and monitors the following devices and services in the Cisco VoIP environment:
- Cisco CallManager
- Cisco Call Manager Express
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity
- Cisco Unity Connection
- Cisco Unity Express
- Unified Contact Center Enterprise (UCCE)
- Unified Contact Center Express (UCCX)
- Cisco Survivable Remote Site Telephony (SRST)
- Cisco Emergency Responder (CER)
- Cisco IP phonesComplete information, including device models and versions, is provided in the .