About

provides the framework for managing the availability of VoIP networks and VoIP applications. The installation of the following enablement packs extends this functionality to networks that include Avaya, Cisco, and Nortel devices:
  • (
    )
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    )
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    In this release,
    also monitors the
    performance
    of Avaya, Cisco, and Nortel VoIP networks and VoIP applications.
    The installation of the
    (
    ) and the
    extend this functionality to networks that include Avaya, Cisco, and Nortel devices.
    Working in conjunction with
    IP Availability Manager
    (
    IP Availability Manager
    ),
    discovers and monitors devices and critical VoIP applications; diagnoses hardware and application failures; and reports the results of its analysis to the
    (
    Global Manager
    ). It correlates and analyzes the alarms generated as a result of a hardware or application failure, pinpoints the source of the failure, and identifies all managed applications affected by the failure. This functionality allows users of
    to address the failed hardware or software promptly and to dismiss all other alarms as symptoms.
    Working in conjunction with
    IP Availability Manager
    and
    (through the
    ),
    also monitors the performance of VoIP networks and applications that deliver VoIP services, and automates the analysis of faults using performance thresholds. Faults can occur in logical components (VoIP clusters, IP phone groups, port networks) and in services (Call Managers, voice mail). When a performance threshold is exceeded,
    generates a performance exception notification.
    In addition, if
    Business Impact Manager
    Integration is enabled,
    associates VoIP objects with Business objects by using the BIM model.
    exports these objects to the
    Global Manager
    for subsequent impact analysis by
    Business Impact Manager
    .
    Business Impact Manager
    automatically determines how events affect business services and their customers, and reports the results of its analysis to the
    .
    The Business objects and applicable VoIP vendors are described in “Identifying VoIP Objects and Their Failures” on page 43.
    Integration with
    Business Impact Manager
    is optional and is described in the
    .
    The
    provides complete information about ServiceOffering and ServiceSubscriber classes, Business maps, customizations with Topology Builder, impact calculation, and weight assignment.