Device State Options

The Device Server Properties window is available from:
  • Menu bar
    ->
    System Administration
  • Global
    ->
    Access
    ->
    Device Options ->
    Device State Options
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You indicate, by entering a number into the field, how many attempts (the maximum) you want to limit on device task communications, using the Device communication properties field.
To Define communication properties,
  • In the Device Communication Properties section of the window, note that the default is
    5
    .
  • To change the number of attempts a device can go through a task and fail (and have no additional attempts), enter the
    appropriate number.
    When this number is met, the device will have a No Communications icon in the State column of the Devices view. This indicates that all attempts (allowed) have failed to complete the task (such as Pull, Push, Cut-through, etc.) successfully.
  • Click
    Apply
    .
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Go to the
Event Manager
and view the details on this communications problem, and address the issue as needed.