Developing
escalation policies
The first step in creating
an escalation policy is to formalize your
response plans to the notifications you are likely to encounter. You
may need to assign responsibilities and determine how quickly your
organization is required to respond to various types of system and
network failures. These plans form the template for your escalation
paths and levels.
You may also need
to create automated tools to initiate your response to incoming notifications. Chapter 8, “Tool
Configuration for the Global Manager,” describes how to create
and configure automated tools.
The process
of creating an escalation policy at the
Global Manager
Administration
Console consists of the following steps: - Create an escalation policy by copying an existing policy or creating a new policy.
- Add one or more escalation paths to the policy. Again, you can copy an existing path or create a new path.
- Add escalation levels, up to six, to each path.