Testing
and troubleshooting escalation
policies
As escalation policies usually
handle important notifications, test your escalation paths to ensure
they function appropriately.
VMware Smart Assurance
software allows
you to quickly test and verify escalation paths through the use of sm_ems
, the Audit log, and the automated tools you intend
to invoke.After configuring and enabling
escalation policy and paths, use
sm_ems
with
the notify command option to issue a sample of the specific notification
that you hope to escalate. The describes the sm_ems
utility.Once your
sample notification appears in Notification Log Console, double-click
the notification and select the Audit Log tab. Check the log for escalation-related
entries in Escalation-related entries
in the Audit Log . Escalation-related Audit
Log entries always have the userid of SYSTEM.
Finally, ensure
your automated tools are invoked
and function as intended.
Type | Audit Log description | Description |
|---|---|---|
Action Completed | <tool
name> | The named automated tool was invoked and completed. |
Action Failed | <tool name> | The named automated tool was invoked, but failed. |
Action Invoked | <tool name> | The named automated tool was invoked. |
ESCALATION | MATCHED:<policy name/path name> | Notification has characteristics that match the filter criteria
for the specified escalation policy and path. |
ESCALATION | REACHED:<policy name>/<path name>,
<level number> | Notification has reached the indicated
escalation level in the specified path. |
ESCALATION | SCHEDULED:<policy name>/<path name> for <level
number> at <date> <time> | Notification is
scheduled to reach the next escalation level at the specified date
and time. |
ESCALATION | TERMINATED
ESCALATION: Unmatched <policy name>/<path name> | A
change in the notification means it no longer matches the filter criteria
for the escalation policy and path and is removed from the policy. |
ESCALATION | TERMINATED ESCALATION:
Disabled <policy name>/<path name> | The escalation
policy or path was disabled and notifications are no longer escalated
within the policy or path. |
ESCALATION | TERMINATED ESCALATION: Notification Archived, <policy
name>/<path name> | The notification was archived
after it entered the escalation policy and was removed from the policy. |
ESCALATION | RESCHEDULED: <policy
name>/<path name> from <level> due at <datestamp> <timestamp> | An action within a level was rescheduled to a new
date or time. |
ESCALATION | END
OF PATH:<policy name>/<path name>, <level
number> | Notification has gone through all escalation
levels and reached the end of the named escalation path. |