Acknowledging and archiving notifications
Regardless of its state,
a notification can be marked as Acknowledged. An operator can acknowledge
a notification through the Global Console. When an operator acknowledges
a notification, the operator becomes the owner of the notification.
Acknowledging a notification does not change its state. If an inactive
acknowledged notification is re-notified, the value of the Acknowledged
attribute is set to FALSE and the value of the Owner attribute is
cleared.
By default, the
Global Manager
automatically
acknowledges cleared (inactive) and unowned notifications after 5
minutes. When Global Manager
acknowledges a cleared notification, the owner is set
to SYSTEM. You can configure this interval through the AutoAcknowledgementInterval. Using a notification list, you can filter acknowledged notifications
so that they do not appear in an operator’s display.
After a
notification has been acknowledged and is cleared (inactive), it is
eligible to be archived. An archived notification is removed from
the
Global Manager
’s repository and written to an archive file. The notification archive
file is named <global_manager>
.archive and located
in the BASEDIR
/smarts/local/logs directory.When
a notification is archived, the
Global Manager
treats
a recurrence of that notification as though it were the first occurrence.
The value of notification attributes start over again: new First Notify
time, Count starts at 1, and so on.The
Global Manager
archives
only notifications that are both inactive and acknowledged. You can
configure the acknowledgement and archival of notifications through
the AutoAcknowledgementInterval and InactiveAutoArchiveInterval settings.