Determining the
Global Manager
users
Global Manager
usersWhen designing your deployment,
you must determine who will use the
Global Console
s
and for what purposes. Initially, it is not necessary to define individual
users — consider, instead, broad functional categories of users with similar
needs and characteristics.
Name these categories of users,
and list their requirements in the deployment build guide. Using specific
position names as categories can make the process easier. For example, you
might create one or more of these categories: application engineer, application
administrator, application support specialist, network engineer, network
administrator, network support specialist, NOC manager, NOC operator, LAN
administrator, and IT management. After you choose categories, determine the
typical
VMware Smart Assurance
-related duties that are performed by the individuals in
these categories. You may find that as you list the duties, you have to expand
or combine certain categories. After the categories are completely defined,
list them and their specific needs in the deployment build guide.
For example, Examples of Smarts user categories
defines two typical user categories.
User category
| Description of needs or
duties
|
|---|---|
Network engineer
| Administers and
maintains local and wide area networks and related hardware. Monitors daily
activity, enforces licensing agreements, and provides front line support,
including both software and hardware support.
|
Local area network
administrator supporting a customer of a Service Provider
| Directs the daily
operational availability of the hardware and software systems required to
support facility operations. Directs and oversees scheduled testing and review
of hardware and software to ensure that potential problems are identified as
soon as possible. Analyzes, evaluates, and builds cost effective LAN solutions
that leverage resources and technology to meet business requirements. Designs,
creates, and distributes user documentation relating to installation of
software:
|