Automatic
topology and event consolidation
One
of the primary tasks of is topology and event consolidation.
Service Assurance Manager
imports
infrastructure elements (such as hosts and routers) and applications
from each underlying managed domain. As it imports the elements, it
consolidates elements that are reported by different sources. Service Assurance Manager
also
imports the relationships between the elements from the underlying
managed domains. Using these relationships and overlapping devices, Service Assurance Manager
accurately
pieces together a complete topology of the managed environment.When
Service Assurance Manager
imports events from the underlying managed domain, they are automatically
associated with the elements to which they apply. Notifications received
from multiple sources are consolidated into single events. Similarly,
impacts reported by different sources for the same problem are deduplicated
and associated with the consolidated event in Service Assurance Manager
.Further, to provide business context, provides a facility that imports customer and service information
from provisioning systems and other sources. Using this data,
Service Assurance Manager
can
automatically calculate the customer and service impact for the consolidated
events.