Usecase 1: Manual Remediation Rule using ServiceNow LCM Action

This topic provides steps to create a Manual Remediation Rule for a ServiceNow Lifecycle Management (LCM) action and execute it from Notification console.
  1. Go to
    https://Telcocloud serviceassurance-ui-IP
    .
  2. Enter the
    username
    and
    password
    .
  3. Click
    Next
    .
  4. Navigate to
    Administration
    Alarms Management
    Rules
    .
  5. Click
    Add
    .
    An
    Add Rule
    page appears.
  6. Under
    Description
    , update the following parameters:
    • Name
      : Provide a name for the Remediation Rule. Only letters, numbers, hyphens, and underscores are allowed.
    • Description
      : Provide a description for the Remediation Rule.
    • Path Type
      : From the drop down menu, select the path type as
      Remediation
      .
    • Rule Type
      : From the drop-down menu, select the rule type as
      Manual
      .
    Add Rule
  7. Click
    Next
    .
  8. Under
    Events & Filters
    , you have
    Events
    and
    Filters
    .
    • For
      Events
      , select the
      Event Name
      ,
      and class type is
      , and the root cause from the drop-down menu. For example, Unresponsive, WirelessAccessPoint, and it is not a root cause.
    • For
      Filters
      , select the
      Property
      ,
      Expression
      from the drop-down menu, and enter the
      Value
      .
      The filter is an optional field.
      • To add multiple filters, click
        Add Group
        . The
        OR
        condition tag is used when you add filters from different groups.
      • To add multiple properties for a given filter within the same group, click
        Add Condition
        . The
        AND
        condition tag is used when you add filters within the same group.
  9. Click
    Next
    .
  10. Under
    Remediation
    , update the following parameters.
    • Duration
      : The duration represents the Smoothing Interval for momentary events. Select the duration in seconds.
    • Actions
      : From the drop-down menu, select the required action. Once you select the relevant action, the corresponding parameter field appears and you can enter a message for the parameter.
      ServiceNowRemediation
  11. Click
    Save
    .
  1. Select any matching event(Host Unresponsive) from Notification Console.
  2. Select and right click the Notification, select
    Remediation Action
    .
  3. Select the newly created manual rule and
    Run
    .
  4. Post the remediation run is completed, you can view status of the rule along with the sub-tasks from the
    Tasks
    .