Add an Escalation Rule
In
this topic, you can find steps to create an Escalation Rule.
The Actions must be pre-defined before creating the Escalation Rule. There are some
pre-defined set of actions available in the Actions page which can be used while
creating the Escalation Rule. The relevant connection for the corresponding action must
be configured with required authentication details and then selected in a rule. For
creating
Actions and Connections
, see Configuring Actions chapter.- Go tohttps://Telcocloud serviceassurance-ui-IP.
- Enter theusernameandpassword.
- ClickNext.
- Navigate to .
- ClickAdd.AnAdd Rulepage appears.
- Select thePath TypeasEscalationfrom the drop-down menu.
- Select theRule TypeasAutomatedfrom the drop-down menu.
- Select theStop Criteriafrom the drop-down menu. The Stop Criteria defines the Escalation Rules termination condition. The criteria can be either clear (when the Event is inactive) or ack (when the Event is Acknowledged). The default value is clear.
- ClickNext.
- UnderEvents & Filters, you haveEventsandFilters.
- ForEvents, select theEvent Name,and class type is, and the root cause from the drop-down menu. For example, Unresponsive, Switch, and it is not a root cause.
- ForFilters, select thePropertyandExpressionfrom the drop-down menu, and enter theValue.The filter is an optional field.
- To add multiple filters, clickAdd Group. TheORcondition tag is used when you add filters from different groups.
- To add multiple properties for a given filter within the same group, clickAdd Condition. TheANDcondition tag is used when you add filters within the same group.
- ClickNext.
- UnderEscalation, update the following parameters.
- ForPath Information 0:You can have a maximum of 4 escalation paths for the notifications.
- Description: Enter the description for the path.
- Condition: Select the property and value for the condition.
- ForLevel 0:You can have a maximum of 4 levels for each path.
- Description: Enter the description for level 0.
- Duration: Enter the duration in minutes. This field represents the duration in minutes a notification spends at a particular level. Upon expiry of this duration, the selected action for the relevant escalation level is triggered. When an action is executed for a particular level, and the stop criteria is not met, the escalation flow continues to the next level.
- Actions: Select an action from the drop-down menu. Once you select an action from the drop-down menu, the relevant connections fields are populated.To add an action, click theAdd Actionbutton from theActionsdrop-down menu.




- ClickSave. When an event matches the Escalation Rule, a policy is triggered in the backend and you can see the Escalation status in theTasksUI.The following screenshot is an example of Path 3 and Level 0 Escalation Rule.
