Add an Escalation Rule

In this topic, you can find steps to create an Escalation Rule.
The Actions must be pre-defined before creating the Escalation Rule. There are some pre-defined set of actions available in the Actions page which can be used while creating the Escalation Rule. The relevant connection for the corresponding action must be configured with required authentication details and then selected in a rule. For creating
Actions and Connections
, see Configuring Actions chapter.
  1. Go to
    https://Telcocloud serviceassurance-ui-IP
    .
  2. Enter the
    username
    and
    password
    .
  3. Click
    Next
    .
  4. Navigate to
    Administration
    Alarms Management
    Rules
    .
  5. Click
    Add
    .
    An
    Add Rule
    page appears.
  6. Select the
    Path Type
    as
    Escalation
    from the drop-down menu.
  7. Select the
    Rule Type
    as
    Automated
    from the drop-down menu.
  8. Select the
    Stop Criteria
    from the drop-down menu. The Stop Criteria defines the Escalation Rules termination condition. The criteria can be either clear (when the Event is inactive) or ack (when the Event is Acknowledged). The default value is clear.
    EscalationRuleDescription
  9. Click
    Next
    .
  10. Under
    Events & Filters
    , you have
    Events
    and
    Filters
    .
    • For
      Events
      , select the
      Event Name
      ,
      and class type is
      , and the root cause from the drop-down menu. For example, Unresponsive, Switch, and it is not a root cause.
    • For
      Filters
      , select the
      Property
      and
      Expression
      from the drop-down menu, and enter the
      Value
      .
      The filter is an optional field.
      • To add multiple filters, click
        Add Group
        . The
        OR
        condition tag is used when you add filters from different groups.
      • To add multiple properties for a given filter within the same group, click
        Add Condition
        . The
        AND
        condition tag is used when you add filters within the same group.
    EscalationFilter
  11. Click
    Next
    .
  12. Under
    Escalation
    , update the following parameters.
    • For
      Path Information 0
      :
      You can have a maximum of 4 escalation paths for the notifications.
      • Description
        : Enter the description for the path.
      • Condition
        : Select the property and value for the condition.
    • For
      Level 0
      :
      You can have a maximum of 4 levels for each path.
      • Description
        : Enter the description for level 0.
      • Duration
        : Enter the duration in minutes. This field represents the duration in minutes a notification spends at a particular level. Upon expiry of this duration, the selected action for the relevant escalation level is triggered. When an action is executed for a particular level, and the stop criteria is not met, the escalation flow continues to the next level.
      • Actions
        : Select an action from the drop-down menu. Once you select an action from the drop-down menu, the relevant connections fields are populated.
        To add an action, click the
        Add Action
        button from the
        Actions
        drop-down menu.EscalationPath0EscalationPath1EscalationPath2EscalationPath4
  13. Click
    Save
    . When an event matches the Escalation Rule, a policy is triggered in the backend and you can see the Escalation status in the
    Tasks
    UI.
    The following screenshot is an example of Path 3 and Level 0 Escalation Rule.EscalationPath