Troubleshooting Steps
This section describes some common troubleshooting steps, which user can follow in
case the alerts from vROPS are not synced with
VMware Telco
Cloud Service Assurance
.Troubleshooting vROps Alert
management:
Domain Manager logs are located at
$INSTALL_DIR/smarts/local/logs
Enable SAM OI logs for vROps Alert management:
Set log level field in
kafka_adapter.conf
to the desired value.Log level
DEBUG
Problem and the possible reasons
which mostly are around misconfigurations of fields in
kafka_adapter.conf
If vROPS Alerts are not synced in the
Notification log console:
- Check thatEnableKafkaSubscriptionfield is set to TRUE. By default, it is set to FALSE. After you change the field, restart of OI is required.
- You might have filtered the alert subscription, check the fieldSubscribedAlertype. Value of this field is set by default toALL, making Smart Assurance subscribe toAll alertsgenerated by vROps. Change of the fields here requires the driver restart.
- Check the DCC credentials inclientConnect.conf, and its details inkafka_adapter.conf.
- Check Kafka credentials inclientConnect.conf, and its details inkafka_adapter.conf.
- Check vROps credentials inclientConnect.conf, and its details inkafka_adapter.conf.