Troubleshooting Steps

This section describes some common troubleshooting steps, which user can follow in case the alerts from vROPS are not synced with
VMware Telco Cloud Service Assurance
.
Troubleshooting vROps Alert management:
Domain Manager logs are located at
$INSTALL_DIR/smarts/local/logs
Enable SAM OI logs for vROps Alert management:
Set log level field in
kafka_adapter.conf
to the desired value.
Log level
DEBUG
Problem and the possible reasons which mostly are around misconfigurations of fields in
kafka_adapter.conf
If vROPS Alerts are not synced in the Notification log console:
  • Check that
    EnableKafkaSubscription
    field is set to TRUE. By default, it is set to FALSE. After you change the field, restart of OI is required.
  • You might have filtered the alert subscription, check the field
    SubscribedAlertype
    . Value of this field is set by default to
    ALL
    , making Smart Assurance subscribe to
    All alerts
    generated by vROps. Change of the fields here requires the driver restart.
  • Check the DCC credentials in
    clientConnect.conf
    , and its details in
    kafka_adapter.conf.
  • Check Kafka credentials in
    clientConnect.conf
    , and its details in
    kafka_adapter.conf.
  • Check vROps credentials in
    clientConnect.conf
    , and its details in
    kafka_adapter.conf
    .