Add a Remediation Rule
In this section, you can find steps to create manual and automated Remediation Rules.
The Actions must be pre-defined before creating the Remediation Rule. There are some pre-defined set of actions available in the Actions page which can be used while creating the Remediation Rule. The relevant connection for the corresponding action must be configured with required authentication details and then selected in a rule.. For creating
Actions and Connections
, see Configuring Actions chapter.- Go tohttps://Telcocloud serviceassurance-ui-IP.
- Enter theusernameandpassword.
- ClickNext.
- Navigate to .
- ClickAdd.AnAdd Rulepage appears.
- UnderDescription, update the following parameters:
- Name: Provide a name for the Remediation Rule. Only letters, numbers, hyphens, and underscores are allowed.While creating the Remediation Rule, ensure that you do not usemanual_string in the rule name.
- Description: Provide a description for the Remediation Rule.
- Path Type: From the drop down menu, select the path type for the Remediation Rule.
- Rule Type: From the drop-down menu, select the rule type for the Remediation Rule. The supported values are listed in the selection drop-down menu.
- If thePath TypeisRemediationand theRule TypeisManual, you can select only one event.
- If thePath TypeisRemediationand theRule TypeisAutomated, you can select multiple events.

- ClickNext.
- UnderEvents & Filters, you haveEventsandFilters.
- ForEvents, select theEvent Name,and class type is, and the root cause from the drop-down menu. For example, Unresponsive, Switch, and it is not a root cause.TheEventsselection is mandatory, and you cannot duplicate theEventsselection criteria.
- ForFilters, select theProperty,Expressionfrom the drop-down menu, and enter theValue.The filter is an optional field
- To add multiple filters, clickAdd Group. TheORcondition tag is used when you add filters from different groups.
- To add multiple properties for a given filter within the same group, clickAdd Condition. TheANDcondition tag is used when you add filters within the same group.
- ClickNext.
- UnderRemediation, update the following parameters.
- Duration: The duration represents the Smoothing Interval for momentary events. Select the duration in seconds.
- Actions: From the drop-down menu, select the required action. Once you select the relevant action, the corresponding parameter field appears and you can enter a message for the parameter.

- ClickSave.If an event matches the Remediation Rule, an action is triggered in the backend, and you can see the Remediation status in theTaskspage.The following table provides the list of parameters and the value to be selected for those parameters.Action NameSuggested Rule NameParameter NameSuggested Parameter Valuetrouble_ticketOpenTroubleTicketopen_close_cancel_stopopentrouble_ticketCloseTroubleTicketopen_close_cancel_stopclosetrouble_ticketStopTroubleTicketopen_close_cancel_stopstoptrouble_ticketCancelTroubleTicketopen_close_cancel_stopcanceltrouble_ticketOpenTroubleTicketopen_close_cancel_stopopenacknowledge_or_unacknowledgeAcknowledgeNotificationack_or_unackackacknowledge_or_unacknowledgeUnacknowledgeNotificationack_or_unackunackacknowledge_or_unacknowledgeAcknowledgeAllNotificationack_or_unackackacknowledge_or_unacknowledgeUnacknowledgeAllNotificationack_or_unackunacktake_or_release_ownershipTakeOwnershiptake_or_releasetaketake_or_release_ownershipReleaseOwnershiptake_or_releasereleasetake_or_release_ownershipTakeOwnershipOfAlltake_or_releasetaketake_or_release_ownershipReleaseOwnershipOfAlltake_or_releasereleasechange_severityMakeSeverityCriticalseverity_valueCRITICALchange_severityMakeSeverityMajorseverity_valueMAJORchange_severityMakeSeverityMinorseverity_valueMINORupdate_udfvalueUpdateUserDefinedField1udf_fieldValid UserDefined field name from Notification: e.g. UserDefined1update_udfvalueUpdateUserDefinedField1udf_valueAny relevant value preferred by userclear_notificationClearNotificationn/aupdate_trouble_ticketUpdateTroubletickettrouble_ticket_idAny relevant valueupdate_audit_logAddToAuditLogaudit_textAny relevant text preferred by userGeneral parameter applicable for multiple actionsaudit_textAny relevant text preferred by user
- When you initially create a manual Remediation Rule, it can take 1-2 minutes to execute the Rule. When you later run a manual Remediation Rule, it will be executed immediately.
- Automated Rules are applicable to Notification changes or its recurrence in the near future. The automated rules scan for changes to Notifications periodically. When an automated remediation rule is created, the initial run will be after 2-3 minutes. Subsequent runs for automated rules will be every 5 minutes and trigger the rule execution for the relevant Notification/s.