Add a Remediation Rule

In this section, you can find steps to create manual and automated Remediation Rules.
The Actions must be pre-defined before creating the Remediation Rule. There are some pre-defined set of actions available in the Actions page which can be used while creating the Remediation Rule. The relevant connection for the corresponding action must be configured with required authentication details and then selected in a rule.. For creating
Actions and Connections
, see Configuring Actions chapter.
  1. Go to
    https://Telcocloud serviceassurance-ui-IP
    .
  2. Enter the
    username
    and
    password
    .
  3. Click
    Next
    .
  4. Navigate to
    Administration
    Alarms Management
    Rules
    .
  5. Click
    Add
    .
    An
    Add Rule
    page appears.
  6. Under
    Description
    , update the following parameters:
    • Name
      : Provide a name for the Remediation Rule. Only letters, numbers, hyphens, and underscores are allowed.
      While creating the Remediation Rule, ensure that you do not use
      manual_
      string in the rule name.
    • Description
      : Provide a description for the Remediation Rule.
    • Path Type
      : From the drop down menu, select the path type for the Remediation Rule.
    • Rule Type
      : From the drop-down menu, select the rule type for the Remediation Rule. The supported values are listed in the selection drop-down menu.
      • If the
        Path Type
        is
        Remediation
        and the
        Rule Type
        is
        Manual
        , you can select only one event.
      • If the
        Path Type
        is
        Remediation
        and the
        Rule Type
        is
        Automated
        , you can select multiple events.RemediationRuleAutomated
  7. Click
    Next
    .
  8. Under
    Events & Filters
    , you have
    Events
    and
    Filters
    .
    • For
      Events
      , select the
      Event Name
      ,
      and class type is
      , and the root cause from the drop-down menu. For example, Unresponsive, Switch, and it is not a root cause.
      The
      Events
      selection is mandatory, and you cannot duplicate the
      Events
      selection criteria.
    • For
      Filters
      , select the
      Property
      ,
      Expression
      from the drop-down menu, and enter the
      Value
      .
      The filter is an optional field
      • To add multiple filters, click
        Add Group
        . The
        OR
        condition tag is used when you add filters from different groups.
      • To add multiple properties for a given filter within the same group, click
        Add Condition
        . The
        AND
        condition tag is used when you add filters within the same group.
    RemediationRuleFilterAutomated
  9. Click
    Next
    .
  10. Under
    Remediation
    , update the following parameters.
    • Duration
      : The duration represents the Smoothing Interval for momentary events. Select the duration in seconds.
    • Actions
      : From the drop-down menu, select the required action. Once you select the relevant action, the corresponding parameter field appears and you can enter a message for the parameter.RemediationRuleAutomated
  11. Click
    Save
    .
    If an event matches the Remediation Rule, an action is triggered in the backend, and you can see the Remediation status in the
    Tasks
    page.
    The following table provides the list of parameters and the value to be selected for those parameters.
    Action Name
    Suggested Rule Name
    Parameter Name
    Suggested Parameter Value
    trouble_ticket
    OpenTroubleTicket
    open_close_cancel_stop
    open
    trouble_ticket
    CloseTroubleTicket
    open_close_cancel_stop
    close
    trouble_ticket
    StopTroubleTicket
    open_close_cancel_stop
    stop
    trouble_ticket
    CancelTroubleTicket
    open_close_cancel_stop
    cancel
    trouble_ticket
    OpenTroubleTicket
    open_close_cancel_stop
    open
    acknowledge_or_unacknowledge
    AcknowledgeNotification
    ack_or_unack
    ack
    acknowledge_or_unacknowledge
    UnacknowledgeNotification
    ack_or_unack
    unack
    acknowledge_or_unacknowledge
    AcknowledgeAllNotification
    ack_or_unack
    ack
    acknowledge_or_unacknowledge
    UnacknowledgeAllNotification
    ack_or_unack
    unack
    take_or_release_ownership
    TakeOwnership
    take_or_release
    take
    take_or_release_ownership
    ReleaseOwnership
    take_or_release
    release
    take_or_release_ownership
    TakeOwnershipOfAll
    take_or_release
    take
    take_or_release_ownership
    ReleaseOwnershipOfAll
    take_or_release
    release
    change_severity
    MakeSeverityCritical
    severity_value
    CRITICAL
    change_severity
    MakeSeverityMajor
    severity_value
    MAJOR
    change_severity
    MakeSeverityMinor
    severity_value
    MINOR
    update_udfvalue
    UpdateUserDefinedField1
    udf_field
    Valid UserDefined field name from Notification: e.g. UserDefined1
    update_udfvalue
    UpdateUserDefinedField1
    udf_value
    Any relevant value preferred by user
    clear_notification
    ClearNotification
    n/a
    update_trouble_ticket
    UpdateTroubleticket
    trouble_ticket_id
    Any relevant value
    update_audit_log
    AddToAuditLog
    audit_text
    Any relevant text preferred by user
    General parameter applicable for multiple actions
    audit_text
    Any relevant text preferred by user
    • When you initially create a manual Remediation Rule, it can take 1-2 minutes to execute the Rule. When you later run a manual Remediation Rule, it will be executed immediately.
    • Automated Rules are applicable to Notification changes or its recurrence in the near future. The automated rules scan for changes to Notifications periodically. When an automated remediation rule is created, the initial run will be after 2-3 minutes. Subsequent runs for automated rules will be every 5 minutes and trigger the rule execution for the relevant Notification/s.