Published: July 25, 2018
CA Guaranteed Restoration Service ("GRS") is a CA Support offering which is not generally available to all customers across all products, and is available only on a rare, escalation basis, when customer requirements demand Severity 1 incident restoration SLA language in their contract. It should not therefore be widely promoted and positioned. GRS provides customers with a four (4) hour restoration service level agreement (SLA) for qualified production-down Severity 1 incidents on selected CA software, with financial compensation for missed SLAs. All reques for GRS must be discussed with the Premium Support Offerings team to determine offering availability and approval.
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