Change Download Preference


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Current Preference
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Change Preference to:

Possible Customer Changes for CA Support Integration into Broadcom

 

URL's and Firewall Actions Possibly Needed

  Functionalities Network Protocol Existing URL New URL Possible Customer Changes Required
Support Portal Landing Page, Download Center, Product Info HTTPS support.ca.com casupport.broadcom.com Unblock *.broadcom.com domain in your firewall
Customer Case/KB management HTTPS comm.support.ca.com ca-broadcom.wolkenservicedesk.com Unblock *.wolkenservicedesk.com domain in your firewall
Case Attachment via FTP * FTP
FTPS
SFTP
supportftp.ca.com supportftp.broadcom.com No change to firewall rules
* Current URL will be valid until Aug 1, 2019
Portal Product/solution Download HTTPS downloads.ca.com ftp.ca.com downloads.broadcom.com ftp.broadcom.com Unblock *.broadcom.com domain in your firewall
Mainframe Services Mainframe Software Manager HTTPS supportservices.ca.com supportservices.broadcom.com No changes required




Network and SSL Information

  Current Domain Go-forward Domain Go-forward IP IP Change New SSL Installation Required for Mainframe
Case Attachment supportftp.ca.com supportftp.broadcom.com 141.202.253.54 No No
MSM supportservices.ca.com supportservices.ca.com 141.202.248.7 No No
Receive Order eapi.ca.com eapi.broadcom.com 192.19.232.182   141.202.253.110 Yes Yes, please click here for details
apidev.ca.com rdownloads.broadcom.com    
ftp.ca.com ftp.ca.com ftp.broadcom.com 141.202.253.50 Yes Yes, please click here for details
ftp.ca.com alias