CA Insight Database Performance Manager for Distributed Databases (Insight DPM)
End of Life Announcement
Date: April 2014
To: CA Insight Database Performance Manager for Distributed Databases (Insight DPM)
From: The CA Technologies CA Insight DPM for Distributed Databases Product Team
Subject: End of Life Announcement for CA Insight DPM for Distributed Databases
CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In order to focus our development efforts and to help our customer base achieve their strategic business initiatives, we are investing our resources in new technology and software and will be dropping support on CA Insight DPM for Distributed Databases. This includes the Database Command Center; CA Insight Database monitoring agents; Insight AIM for CA eHealth Performance Manager; Insight MIB for CA Spectrum Infrastructure Manager; Insight Connector for CA Service Operations Insight(SOI); Insight Bridge for CA APM Introscope; CA NSM Connector.
In accordance with our CA Support Policy and Terms (https://casupport.broadcom.com), please consider this letter your written notification of this End of Life. This means CA Insight DPM for Distributed Databases will no longer be enhanced and that maintenance and technical support will be discontinued on April 30, 2015. However, CA Technologies will honor any existing contractual requirements to sustain support on this product that may exist between you and CA Technologies.
In order to assist you with your planning, we are offering the following:
- A no-charge software upgrade from CA Insight DPM for Distributed Databases to CA Nimsoft Database Probes for any customer with an active maintenance contract. The CA Nimsoft Database Probes are a component of the Nimsoft Server and Application Pack. Please contact your CA Account Manager for more details.
- Documentation to help prepare you for your migration to Nimsoft Server and Application Pack can be viewed at CA Support Online (https://casupport.broadcom.com).
- CA Services is available to provide consulting services for any or all parts of the migration, including analysis of the current system, preparation, testing, and performing the migration itself. Please visit www.ca.com/services.
- CA Extended Support offerings are not available.
If you have any questions regarding the support schedule, please contact CA Insight DPM for Distributed Databases CA Support at CA Support Online (https://casupport.broadcom.com), your local CA Technologies Account Manager, Customer Success Manager or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.
Your success is very important to us, and we look forward to continuing our successful partnership with you.